Support

Email us at support@cyberbund.com. We will answer as soon as possible with in Australian Eastern Standard business hours.

 
  1. Do you have a copy of my Xero accounting data?

    • We have only part of your data. We encrypt the key data and also “hash” some of the data so it can’t even be decrypted,

    • We are using the new “SHA3” hash encryption model,

    • We use this “hash” data to compare your data with others to find patterns so we can pick up unapproved changes to protect everyone,

    • We have also designed our system using a blind data model which means each company is in it’s own silo with its own keys,

  2. Do you include my Xero data in your Global report?

    • We only take the overall total and display this so there is nothing to identify you to anyone of your internal level of risk,

    • This allows you to check how you are doing to everyone else When you can measure, you can act,

  3. Will Xero send me a notice when I change bank details?

    • This only works on an existing record. We also check when a new record is created,

    • This is an internal email, but if the criminal has fully convinced you, then you will ignore,

    • You aren’t asking who matters if this is OK and when they reject the change, then you are helping everyone else going forward,

    • You could have internal fraud happening and think you are safe,

  4. What happens when the verification email has been delivered and nothing has happened?

    • Send them a personal email telling them Cyberbund has sent a verification email and did they see it or had it gone into Spam. Then ask did them if they are going to do anything about it or had it gone to the wrong person,

    • Email systems have a habit of marking things as spam when they not and we should always glance at that folder one a week,

  5. What if the verification email has been opened and nothing’s been done?

    • Have found that some after they open the email then wait for the bookkeeper comes in to check the details in Xero and sometimes that takes a week,

    • If you are concerned, send a personal email asking did they get it and have they done anything about it,

    • We recently added extra wording for people who feel they should do nothing as could be an attack on them,

    • We are asking that they ring you to confirm,

  6. Can I pick which companies are in the initial alert?

    • Yes, this allows you to see who have a higher risk as we match data against other services.

 
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Cyber Fraud Check is FREE for Xero Customers

Upgrade to Premium IF you want SMS Alerts and other time-saving features

 
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